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Support Centre
Get expert support for your integrations with our Australian-based team. We’re committed to keeping your systems running smoothly 24/7.
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Get in touch with our expert team for personalised assistance
📚 Documentation
Access comprehensive guides and API documentation
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Ongoing Support Plans
Keep your integrations running smoothly with our comprehensive support packages
Essential
$199 per month
- Business hours support (9am-5pm AEST)
- 48-hour response time
- Monthly health reports
- Basic monitoring
- Email support
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Professional
$499 per month
- Extended hours support (7am-7pm AEST)
- 24-hour response time
- Weekly health reports
- Advanced monitoring
- Email & phone support
- Quarterly optimisation review
Enterprise
Custom contact us
- 24/7 priority support
- 1-hour response time
- Real-time monitoring dashboard
- Dedicated account manager
- SLA guarantees
- Custom integration development
What’s Included in Every Support Plan
- 24/7 monitoring of all integrations
- Proactive issue detection and resolution
- Regular integration health checks
- API update management
- Performance optimisation
- Security patch management
Emergency Support Available
Critical integration issue? Our emergency response team is standing by to help restore your operations immediately.
⏱️ Average emergency response time: 15 minutes
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